New Masters Academy Privacy Policy

This Privacy Policy is effective as of November 16, 2021

We are committed to protecting your privacy and using any personal information you provide responsibly. We believe it is important for you to understand what information we collect from you, how it is used and who will have access to that information. This policy will be updated regularly, so please check this page regularly for updates.

If you do not agree with this policy, you have the option to not use our products or services or any aspect of our business.

All questions and concerns about this Privacy Policy can be sent to

Who we are

We are New Masters Academy and our website address is:

What personal data we collect and why we collect it

The information New Masters Academy receives depends on what you do when you visit our site. We only collect personally identifiable information if you voluntarily submit it to us. You can refuse to supply such information, but doing so might prevent you from engaging in certain website-related activities.

We do not and will not sell your personal information to third parties.

Information Collection Practices

New Masters Academy uses your data in order to:

  • Provide you with the products and services you have requested or purchased from us;
  • Respond to your questions and provide you support;
  • Personalize and customize our content for you;
  • Make improvements to our website;
  • Contact you with updates to our services;
  • Resolve problems and disputes; and
  • Contact you with marketing and advertising regarding our content and content creators.

For more information on the data we collect and how it is used, continue reading.

Non-personal identifiable information

We may collect non-personal identifiable information about users whenever they interact with The non-personal identification information may include the browser name, the device being used to access our site, the pages visited and the content viewed, and technical information such as the operating system or other similar information when a user visits our site.

We use this information to serve you better. The extent of information we collect depends on the type and settings of the device you use to access our website.


If you choose to create an account with you will be required to provide your name and email address. We collect your name and email in order to authenticate you as the account owner if needed. We also need your email to send you emails from this website, including:

  • Notifications of account changes;
  • Password reset requests;
  • Order confirmations;
  • Subscription/membership notifications; and
  • Updates regarding changes to content services and offerings.

We also collect and store additional non-personal information regarding your interaction with our video library and with our courses. We store information regarding your video watch history, information to track your progress in any courses you have started, and information required to save any playlists you create. We use this information to provide you with a better experience.

New Masters Academy may also store your IP Address in our database in order to ensure that accounts are not being abused, and to otherwise ensure that our services are used in the manner intended.


We collect information about you during the checkout process on our online store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you updates regarding changes to content services and offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.


New Masters Academy uses Stripe, Authorize.Net and PayPal to process orders you make on our website. When processing payments, some of your data will be passed to these payment processors, including information required to process or support the payment, such as the purchase total and billing information.

If you choose to purchase a recurring subscription to this website’s services, we will save in our database a unique identifier which the payment processors use to authorize this website to securely charge your payment method.

New Masters Academy does NOT store your credit card information in our database. Your information is encrypted and maintained by our payment processors.

You can read more about what information our payment processors collect and how they secure your information in their respective privacy policies:


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Forum posts

When users make posts on our forums, we store the data shown in the submission forms as well as the date the post was made and other metadata required to record who posted what and the relationships between posts. We also store which topics you started, which replies you created, any forum badges you acquire, any forum “points” you acquire, and any topics you choose to “favorite.” We also save information regarding which forums and topics you subscribe to, should you choose to subscribe to any of them.

By default, the following information is publicly viewable by other users:

  • Your username
  • Your forum role
  • The topics you started
  • The replies you created
  • Your number of badges
  • Your number of points
  • Your favorite topics

You may choose to make additional information public, but only if you do so yourself.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you choose to correspond with New Masters Academy via email or one of our contact forms, we may retain the content of your email messages together with your email address and our responses. We provide the same protection for these electronic communications that we employ in the maintenance of information received by mail and telephone.


Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your activities or preferences.

We use cookies for:

  • Identifying the areas of our website that you have visited;
  • Personalizing content that you see on our website;
  • Our website analytics;
  • Remarketing our products or services to you;
  • Remembering your preferences, settings, and login details;
  • Targeted marketing and advertising regarding our content and content creators;
  • Allowing you to post comments; and
  • Allowing you to share content with social networks.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you do not wish to accept cookies in connection with, you will need to delete and block or disable cookies via your browser settings. Please note that disabling cookies will affect the functionality of certain services or notifications.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with


This website uses Google Analytics and Facebook Pixel to gain insights about how users interact with our website.

Google Analytics is a tool that helps website owners measure how users interact with website content. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages / interactions with the website.

For more information about what information Google Analytics saves and for how long, click here. For more information about what Facebook Pixel saves and for how long, click here.

If you do not wish to accept cookies in connection with, you will need to delete and block or disable cookies via your browser settings. Please note that disabling cookies will affect the functionality of certain services or notifications.

Payment Processors

New Masters Academy uses Stripe, Authorize.Net and PayPal to process your orders. Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

How payment providers use data

To better understand how a provider uses and stores the data shared with them, check their privacy policies directly:

Email service provider

As part of the services offered by New Masters Academy, we use your name and email to inform you about new content such as video lessons and images, features that have been added or modified, special offers, and other important site updates regarding our content or content creators.

In order to provide these services, New Masters Academy sends your name and email address to our email provider MailChimp. You can read MailChimp’s privacy policy here.

You can choose to not receive these emails or update your contact preferences at any time by following the links in the footer of any MailChimp email you receive from us, or by contacting us at We will treat your information with respect.

Please note, if you choose to unsubscribe from these emails, you are opting out of certain services provided by this website.

Please note, transactional emails sent from regarding changes to your account or regarding any orders you place on this website, which do not come from MailChimp, are integral to the proper operation of this website and cannot be unsubscribed from.

By creating an account on this website or entering your email in one of our email list signup forms you agree that we may process your information in accordance with these terms.

Additional circumstances for information disclosure

New Masters Academy may disclose your personal information in the following circumstances:

  • To our New Masters Academy team to provide services to you;
  • To protect this website and our rights; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain;
  • If required to comply with a subpoena or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records; and
  • If we believe in good faith that a law, regulation, rule or guideline requires it.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you create any forum posts, the post and its metadata are retained as long as your user account exists on our website, or until you or an administrator deletes it.

What rights you have over your data

If you have an account on this site, or have left comments or forum posts, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

California Privacy Rights

These additional disclosures for California residents apply only to individuals who reside in California.  

California Consumer Privacy Act

The California Consumer Privacy Act (“CCPA”) provides additional rights to residents of California regarding our information collection and use practices.

Categories of Personal Information Collected

We identify below the categories of personal information that we have collected about our users in the last 12 months, using the categories provided in the CCPA.

  • Identifiers, including name, address, email address, account name, IP address – and an ID number assigned to your account.
  • Customer Records Information, including phone number, billing address, credit or debit card information
  • Demographic information, such as your age or gender. This category includes pieces of personal information that also qualify as protected classification characteristics under other pre-existing California or federal laws. 
  • Commercial Information, including purchases
  • Internet or Other Electronic Network Activity Information, including history of visiting and interacting with our site, browser type, browser language and other information collected automatically
  • Inferences, including information about your interests and preferences.

For more detail on the information we collect, please refer to our Information Collection Practices above. We collect and use these categories of personal information for the business purposes described in the Information Collection Practices section above  

Categories of Personal Information Sold

We do not sell information as defined under the CCPA.

Rights of California Residents

A. Right to Know

You have the right to know certain details about our data practices in the past 12 months. In particular, you may request the following from us:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose or sold;
  • The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
  • The business or commercial purpose for collecting or selling the personal information; and
  • The specific pieces of personal information we have collected about you.

To exercise the Right to Know, please submit a request to In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know.

B. Right to Delete

You have the right to request that we delete the personal information we have collected from you in the last 12 months. To exercise the Right to Delete, please submit a request at We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request to delete. If we deny your request, we will explain the reason why in our response.

C. Right to Non-discrimination

You have the right not to receive discriminatory treatment by us for exercising any of your rights.

D. Authorized Agent

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

Shine the Light

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once each calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year.

If you are a New Masters Academy client and a California resident, to request this information please contact us at with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide in response the requested information to you at your e-mail address.

Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only required information will be included in our response.

GDPR Policy Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, please contact us at EU individuals also have the right to make a complaint to a government supervisory authority.

Where we send your data

New Masters Academy uses data hosting service providers in the United States to host collected information, and we use technical measures to secure all data. Despite the thorough security measures and safeguards that New Masters Academy implements to protect data, no security system is impenetrable and due to the inherent nature of the Internet, New Masters Academy cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. New Masters Academy has policies in place in case of such situation and will respond to requests about this within a reasonable timeframe.

Visitor comments and reviews may be checked through our automated spam detection service, Akismet You can read about Askimet’s privacy policy here.

Additional information

How we protect your data

To prevent unauthorized use, maintain data accuracy and ensure the appropriate use of information, New Masters Academy has put in place appropriate physical, electronic and administrative procedures to safeguard and secure information collected online.

What data breach procedures we have in place

In the unlikely event of a data breach, upon becoming aware of the breach, New Masters Academy will determine the scope and nature of the breach and notify any users affected, as well as any organizations that require notification of such a breach. New Masters Academy will work with our web hosting service provider, our technical experts, and any other relevant professionals to make all reasonable efforts to halt and mitigate any data breach.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. As our company grows and evolves, we’ll continue to focus on strengthening and improving our privacy practices and tools, for your benefit.

When we do make changes to the Privacy Policy, we will make reasonable efforts to notify our users. We encourage you to frequently check this page for any changes to stay informed about how we are helping protect the personal information we collect. Kindly make it your responsibility to review this Privacy Policy periodically and become aware of any modifications.


By using this website,, you consent to our Privacy Policy.

Contact Information

All questions and concerns about your privacy can be sent to or sent using our contact form.

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