December 23, 2021 at 5:10 am #2031389Magnar Jarle OlsenParticipant
hi, Merry Christmas!
just struggling with downloading reference images in v3. I press the download button, and something seems to happen. But I get no info where the file ended up. and I pretty quickly hit a max nr of downloads limit. That limit isnt there in the v2 site, I think.
Anybody know where the image ends up? (No, not the download folder. I’ve looked :))
I like the old site, where you caan right click the image, choose download, and choose your own save path.December 27, 2021 at 12:43 pm #2039815Natalie MontelongoKeymaster
NMA’s download policy permits for 10 downloadable images per day, and is still in place on the v2 site.
The images should be downloading to either your desktop, or wherever your device preferences directs downloads.
Please submit a ticket for further support.December 30, 2021 at 10:14 am #2048055Magnar Jarle OlsenParticipant
Hi, thanks for reply. Checked download preferences in Edge (on windows PC). Nothing in the folder that was listed there. I am sticking to v2 while I can, not wasting time on support right now – I’ll waste the time when I have to 🙂
Still think you should just let people decide where they want their files saved though.January 2, 2022 at 4:44 am #2054311190563590ParticipantNo badges. No points.
It’s horrible, I can’t download reference photos any more!January 2, 2022 at 4:47 am #2054312190563590ParticipantNo badges. No points.
Hi Natalie, could you please tell me how can I get Maude’s new photos? They’re the reason why I bought the membership, but now I can’t find them in new website.January 5, 2022 at 1:17 am #2064969Ben AliParticipant
Why can’t there be a subscription for the library in which you have unlimited downloads? I think that would be great.January 5, 2022 at 11:05 am #2065494David ColeParticipantNo badges. No points.
This product is garbage and not worth the money. I have an IPad Pro that everything works on except New Masters Academy for some reason. The whole allure of NMA is its 3d and reference library which doesn’t work on an iPad Pro. Videos are great until you have to pause it and then you have clear out the browser and start over . I’m not buying a laptop just to use you’re product. For as long as NMA has been around I would expect better from you.January 6, 2022 at 12:59 pm #2067028
Hi, Maudes images are still synchronizing to V3. Because V3 loads the full image, which is a super huge file (50-60mb each), it takes some time. The upside is that once these synchronize, you will never have to wait for the image to load.
Half of the albums are already on v3, you can check here https://www.nma.art/v3/art-catalog/images/?filters=models%5Bmaude%5D
You can find the rest at standard definition on nma.art, to get full res, you will have to download themJanuary 6, 2022 at 1:26 pm #2067045
Hi David, first of all, I understand your frustrations. Let me try to address what I can to hopefully shed some clarity.
We are working on some exciting new advancements in the 3D viewer. I can’t say much right now, but once it’s released, it will work on all platforms.
The current issues with the 3d viewer are file size and web gl 2.0 support.
Our 3d viewer does not use normal maps or bump maps to fake the resolution like other platforms. The models are 100% geometry so you can analyze the real form. Because of this, the files demand a lot of VRAM which ipads, cell phones and some lower spec laptops can not support.
The viewer is powered by Unity which requires Web gl 2.0. Not all browsers and devices currently support this. We are working to make this more universal 🙂
While this is frustrating, the majority of our users work from laptop or desktop. But we are working very hard to expand usability.
If you are having an issue with V3, please submit a bug at the bottom left side of the tool bar. Or email @nma.art">firstname.lastname@example.org for troubleshooting. I’d like to remind you that V3 is still in Beta. Beta is released to the public so that users can find bugs in their particular workflow and report it to or technical staff so that we can optimize the site for all users. In this way, the users get to tell us what they want.
You can still use nma.art by opting out here https://www.nma.art/v3/my-account/beta-opt
I sincerely apologize for the issues you are experiencing on your Ipad. We are aware of the issues that you mentioned and are working towards resolving them. If there is anything else that you need, or suggestions you may have to better the site, please email @nma.art">email@example.comJanuary 7, 2022 at 3:42 pm #2068418C. J. PinderParticipant
Thank you for your detailed reply, and I’d like to second the comment regarding the 3D model library. Like David, I own an iPad Pro, and every time I try to load a 3D model from the NMA site on this tablet, I’m greeted with an error message. Initially, I thought it was a fault with my tablet; however, when I contacted Apple, they explained it was a coding issue with Unity and the NMA site and not a problem with my iPad. Given your reply, and that I have found other iOS artist model apps work fine, it would seem Apple is correct. I no longer own a laptop (having invested in a rather expensive iPad Pro) so it seems rather unfair this issue hasn’t already been corrected given the iPad isn’t exactly an obscure device and that it’s affecting others, who like me are unable to get most out of the site and the premium membership all because they own an iPad.January 12, 2022 at 5:49 pm #2083632
Hi Christopher, thank you for your response. We hear your concerns and understand where you are coming from. You are correct that there is probably nothing wrong with your Ipad. Rather, it is a compatibility and hardware capability issue.
The NMA viewer does not use baked lights, instead we allow you to have complete realtime control over the lighting with realistic soft shadows and fall off. This turns out to be quite demanding computationally.
Other applications tend to fake the resolution of their models with what are called “normal maps” and “bump maps” to run more efficiently on less powerful devices. However, this is problematic when using those models as an artistic reference. Because our viewer is designed to run demanding calculations, it is optimized to run on desktop and laptop rather than mobile devices which can not always support the VRAM load. Just as you probably cant run MAYA or Blender on your mobile device, and probably most entry level computers. What this all means is that even if we did code the viewer, as it is, to work on Ipad or your cellphone, it would not work because the hardware cannot support the load.
On the bright side, we are working very hard to develop a universal application. We have some very smart people that know how to get around this issue, but it will take time to develop 🙂
In the mean time, if you have concerns or feedback, feel free to direct them to “firstname.lastname@example.org”February 14, 2022 at 9:12 am #2165848Ruben BarahonaParticipant
is there a way we can have a thumbnail view of the whole the folder in the library? everytime I access each folder I have to go through all the photos one by one until I find the right one, it would be easier.
I have very limited time to practice each day and its frustrating to spend so long looking for the right reference to practice.January 3, 2023 at 2:35 pm #2780775Ed ThomasParticipant
I’m very disappointed with the 10 per day download limit on high res reference photos. This was NOT pointed out during the signup process, despite the high res download function being advertised as a feature.
“You can even download high resolution versions of these images so you can use them as reference when you are not online”
NMA, I think you need to update that statement or provide a disclaimer – something like:
“You can even download high resolution versions of these images so you can use them as reference when you are not online (but you may only download up to 10 high resolution images per day)”
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