Website feedback / service journey

[Guillermo Moreira]

NMA needs a customer service journey or a feedback button.

 

While there is a good quality content, everything is being thrown away with the huge amount of issues in both pages. (standard and v3 beta).

Here’s a list of issues I’ve encountered:

• Courses completion not updating
• Course completion not being synched between both sites
• Videos not loading
• Reference images not loading
• Live session disappearing from “Live classes” section
• Recorded live session getting mixed with other recorded live sessions

There are a few more, like Asaro’s videos being placed in the middle of a course without structure.

It seems like NMA has being able to stablished a successful source of revenue, but overall I have this feeling that customer satisfaction is being overlooked

[henryallenn]

Kroger is now conducting an online feedback contest for their customers who visit the store. At https://krogercomfeedback.com/, the official site requests that all the customers take part in the survey to help them better their services. As a token of appreciation from the company they are offering 50 fuel points for free to the customers who participated in the feedback survey contest.

• This reply was modified 1 week, 5 days ago by henryallenn.

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