Website feedback / service journey

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    Guillermo Moreira
    No badges. No points.

    NMA needs a customer service journey or a feedback button.


    While there is a good quality content, everything is being thrown away with the huge amount of issues in both pages. (standard and v3 beta).

    Here’s a list of issues I’ve encountered:

    • Courses completion not updating
    • Course completion not being synched between both sites
    • Videos not loading
    • Reference images not loading
    • Live session disappearing from “Live classes” section
    • Recorded live session getting mixed with other recorded live sessions

    There are a few more, like Asaro’s videos being placed in the middle of a course without structure.

    It seems like NMA has being able to stablished a successful source of revenue, but overall I have this feeling that customer satisfaction is being overlooked

    No badges. No points.

    Kroger is now conducting an online feedback contest for their customers who visit the store. At, the official site requests that all the customers take part in the survey to help them better their services. As a token of appreciation from the company they are offering 50 fuel points for free to the customers who participated in the feedback survey contest.

    • This reply was modified 1 month, 2 weeks ago by henryallenn.
Viewing 2 posts - 1 through 2 (of 2 total)

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