Website feedback / service journey

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  • #2245221
    Guillermo Moreira
    Participant
    No badges. No points.

    NMA needs a customer service journey or a feedback button.

     

    While there is a good quality content, everything is being thrown away with the huge amount of issues in both pages. (standard and v3 beta).

    Here’s a list of issues I’ve encountered:

    • Courses completion not updating
    • Course completion not being synched between both sites
    • Videos not loading
    • Reference images not loading
    • Live session disappearing from “Live classes” section
    • Recorded live session getting mixed with other recorded live sessions

    There are a few more, like Asaro’s videos being placed in the middle of a course without structure.

    It seems like NMA has being able to stablished a successful source of revenue, but overall I have this feeling that customer satisfaction is being overlooked

    #2850179
    henryallenn
    Participant
    No badges. No points.

    Kroger is now conducting an online feedback contest for their customers who visit the store. At https://krogercomfeedback.com/, the official site requests that all the customers take part in the survey to help them better their services. As a token of appreciation from the company they are offering 50 fuel points for free to the customers who participated in the feedback survey contest.

    • This reply was modified 1 month, 2 weeks ago by henryallenn.
Viewing 2 posts - 1 through 2 (of 2 total)

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