3D Model Viewer not Working on Chrome

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Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
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  • #1326630
    Win Art
    Participant
    No badges. No points.

    When I try to view a 3D model, the viewer window just displays the NMA logo. How can I solve this?

    #1326741
    Daniel DaigleDaniel Daigle
    Keymaster
    No badges. No points.

    Hi Win, please test this in incognito mode. Sometimes this happens due to a caching issue which you can clear in your browser settings.
    Please also make sure that your browser tab stays active while the model loads.
    The viewer is optimized for browsers that support webgl 2.0 on desktop
    That excludes safari and mobile devices.
    You may also want to open your task manager or another hardware monitoring service to see if any of your components are struggling.

    Please email “info@nma.art” with screenshots of the issue and your computer specs including the following:

    Computer type
    Operating system and version
    browser
    Ram
    Graphics card
    CPU
    and whether or not this is happening for a specific model or all models

    #2474843
    Ha Minh
    Participant
    No points.

    I’m experiencing the same problem

Viewing 3 posts - 1 through 3 (of 3 total)

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