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  • in reply to: website slow, and history, course position not updating #2245203
    Guillermo Moreira
    Participant
    No badges. No points.

    NMA needs a customer service journey or a feedback button.

    While there is a good quality content, everything is being thrown away with the huge amount of issues in both pages. (standard and v3 beta).

    Here’s a list of issues I’ve encountered:

    • Courses completion not updating
    • Course completion not being synched between both sites
    • Videos not loading
    • Reference images not loading
    • Live session disappearing from “Live classes” section
    • Recorded live session getting mixed with other recorded live sessions

    There are a few more, like Asaro’s videos being placed in the middle of a course without structure.

    It seems like NMA has being able to stablished a successful source of revenue, but overall I have this feeling that customer satisfaction is being overlooked

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